How To “Get Over It”: The Many Paths to Resolving Impasse at Work and in Life.
  • CODE : BOBO-0009
  • Duration : 90 Minutes
  • Level : All
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Bob Oberstein is uniquely qualified with over 50 years of Labor Relations experience on both sides of the table in both the private and public sectors and is the recipient of the Federal Mediation and Conciliation Service Director's Award for lifetime achievement in promoting positive Labor Management Relations. Bob was also the Director of the Labor Management Relations BA and certificate programs at Ottawa University, Phoenix where he developed and taught Labor Relations and Human Resources related courses on both the graduate and undergraduate levels. Bob has several published articles to his credit in addition to his arbitration awards and has also been recognized in Who’s Who Among America’s Teachers. Additionally, Bob has served on several boards, commissions, and panels where he participated in resolving or adjudicating all manner of workplace issues in a variety of industries. Bob is listed on the American Arbitration Association’s Workplace Investigation panel as well as having completed his US EEOC training as an Investigator. Moreover, Bob also holds a Master of Jurisprudence in Labor and Employment Law from Tulane University's School of Law. Bob has and continues to serve the labor management community as well as other groups as an Arbitrator, Mediator, Facilitator, Investigator, Trainer and Educator. Further details about Bob’s unique qualifications can be found on his LinkedIn profile at

If you have not had or never will have any conflict in your life than you do not need this webinar. But if you have or might have conflict in your future, then read on! That’s because whether we like it or not and no matter how much we might try to avoid it conflict will always be a part of our lives so we need to understand what it is and how to constructively deal with it so we can move past it!

Every conflict or impasse has two possible outcomes of either “danger or opportunity.” And all too often we respond to what we perceive as the “danger” and get stuck in an impasse!  But there are better ways to address conflict and especially when you are mired in impasse which, like quicksand, prevents you from moving forward and keeps pulling you back so you stay stuck!  This webinar will focus on how to become “unstuck” rising above the quicksand  and move beyond the danger by using the conflict as an opportunity to resolve the impasse/dispute. But its all about the skills and processes necessary to do so and that is where this webinar can help you both professionally and in life. 

Attendees will learn about the skill sets and processes necessary to “Get Over It” regardless of what it is and to change it to “What Was” so all can move on. Among these process’ are mediation and arbitration including the various subsets of each and the different styles and techniques both mediators and arbitrators apply to assist the parties. Additionally, the webinar will also explore the nature of conflict in general and specifically with a focus on impasse and not only what these are but what fuels their fire and how it can be dampened and/or hopefully extinguished.

Areas Covered

  • The nature, definition, and characteristics of “conflict” and “Impasse.”
  • The use of “TIP”
    • Time
      • The power of patience
    • Information
      • The Power of Questions
      • The Lost Ancient Art of Listening
    • Power (using, not abusing it)
  • Fact Finding
    • With and without recommendation
  • Mediation
    • Facilitative
      • Interest based (IBB/IBN)
    • Directive
    • Selection of Mediator
      • Qualifications/Neutrality
  • Arbitration
    • Final and binding
      • Acceptance of award
    • Non-binding/ Advisory
    • Interest Arbitration
    • Rights Arbitration
    • Selection of Arbitrator
      • Qualifications/Neutrality
  • Hybrids
    • Med-Arb
    • Med-Arb-Med
  • Becoming a Conflict Resolver

Course Level - All

Who Should Attend

All level Managers, Supervisors, Human Resources, Employee Relations, Labor Relations, Attorney’s, and Union Officers/Representatives/Stewards, all levels of Law Enforcement or Security staff. 

Why Should Attend

Have you left a job, or project or perhaps no longer have anything or as little as possible to do with or talk to “that” person or relative? Has this limited in any way your ability to function professionally or socially? If so, then you are being controlled by the conflict and resulting impasse. If you are happy with this outcome of being controlled by conflict at work and in life than this webinar is not for you. But if you want to know how to get beyond /resolve that impasse so instead you can learn about the many ways to control conflict and get beyond impasse and possibly keep yourself out of court and improve outcomes as well as relationships than this webinar has much to offer you.

Course Level -

  • $149.00

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