How to Apply Limited Resources to Satisfy Unlimited Customer Demands
Date : 27 February 2019
Time : 02 : 00 PM EST
Duration : 60 Minutes

For several years, Robert Sabath headed the North American Operations practice for AT Kearney and later for Oliver Wyman, both leading global management consulting firms. He specializes in dealing with the intersections between supply chain, operations, and marketing, with a primary emphasis on customer satisfaction and profit improvement. He is the author of more than fifty relevant publications, former Chairman of the Institute of Management Consultants (the certification and ethics association for professional consultants), and was elected “The World’s Funniest Consultant” because of his relaxed and effective communications style.

Bob has a BS in Industrial Engineering from Purdue University and an MBA from the University of Chicago, majoring in marketing and operations research. He also has served as adjunct professor and guest lecturer at Michigan State University, Iowa State University and Cardinal Stritch University.

Bob’s presentation includes candid observations and examples, proven methodologies that can be applied immediately, and practical cases. Through the use of case studies, pragmatic examples and professional insights, Bob spin an enticing web of best practices, creative ideas, detailed practical examples, methodologies, and vivid descriptions of applied breakthrough thinking and action.

Bob believes in no sacred cows. His candid style and “been in the middle of it” sharing of experience, ideas, challenges, and insights builds perspective and understanding that is unique in this topic area.

Most customers have minimal patience, extreme expectations, and technology overdose in their pockets. Your competition is hungry, but you need to grow your market share and increase profits. What can you do?

Areas Covered

  • Primary topics include
  • Insights into the broad range of customer demands
  • Perspectives on understanding and responding to their implications
  • Critical strategies to respond better and smarter than a competition
  • Methodologies for demonstrating focused responses without overloading your resources
  • Proven models that win
  • “Been there; done that” clear examples of success stories and processes
  • Methodology for bringing it all together
  • Candid answers to your questions

Course Level - Advance/Intermediate

Who Should Attend

Senior supply chain, marketing and operations professionals (Titles include President, EVP, VP, manager or director)

Why Should Attend

Amazingly, there are winning strategies, but you need to defy traditional logic and build a new attack plan and broaden and orchestrate your response. Bob Sabath is just the resource to provide the insights to challenge the status quo, redirect the attack, and win the customer satisfaction war – by orchestrating your sales, supply, and operations in a way that all your people and resources will support.

As an exceptionally experienced, hands-on consultant, Bob has directed breakthrough strategies and pragmatic action plans to flip his clients from passive followers to competitive leaders by satisfying and amazing customers while reducing product, process, and supply chain costs.

  • $149.00