Developing Emotionally Competent Managers
Douglas E. Noll, J.D., M.A.specializes in helping people solves difficult, complex, and intractable problems. He is AV-rated, which is assigned to the top 1% of attorneys worldwide, and was a business and commercial trial lawyer for 22 years before turning to leadership development, problem-solving, and peacemaking. His work takes into maximum security prisons at one extreme and the Congressional Budget Office at the other, as he teaches people how to respond to and calm strong emotions.
For his innovative work, Doug has been voted as one of the Best Lawyers in America since 2005, by US News & World Report and has been recognized since 2006 as a Northern California Super Lawyer. He is listed in the Who’s Who of International Commercial Mediators. He has been honoured as a California Attorney of the Year (2012), Lawyer of the Year in 2014 by Best Lawyers in America. and as a Purpose Prize Fellow by Encore.org.
Anger, verbal aggression, and arrogance are epidemic in business and professional life. Learning how to respond to these situations quickly and effectively is, therefore, a critical leadership skill. In this webinar, you will be introduced to a counter-intuitive, yet powerful, set of skills that will allow you to de-escalate any angry situation in seconds without being defensive or anxious.
Most leaders and managers fail to recognize that their subordinates are emotional and not rational. All conflict is emotional and most relationship problems are emotional. In this webinar, you will learn techniques based on neuroscience for dealing with the strong emotions of others.
- Understanding the six needs of emotionality
- Understanding emotional invalidation
- Understanding how emotions are constructed in the brain
- Understanding alexithymia
- Understanding and demonstrating the skills of core messaging and affect labeling
Who Should Attend
- Executives and professionals
- HR professionals
- Business coaches
- Business consultants