Communication, Bias, and Team Conflict During Crisis
For 20 years, Beverly has used her S-O-S Principle™ with teams who want to control their reactions to stress, build resiliency against life’s challenges and live fulfilling lives. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
Interpersonal communication skills are essential workplace skills. Communication—how what, and when—can be a significant hurdle to convey during stressful times, and even more critical during the chaos, crisis, and uncertainty. How do you ensure that you are delivering your key messages in a way that can be heard and understood by your team as you move forward through these uncertain times?
Interpersonal communication skills can be challenging to develop, and they take conscious effort and ongoing practice to improve. During the chaos, crisis, and turmoil our communications skills can be tested and if not focused on, can lead to negativity, distrust, misunderstandings, conflict, and increased stress. Research is showing that many leaders admit they were underprepared for the level, the needed consistency, and the new mediums required for communicating during this crisis. The resulting lack of communication caused fear with employees, decreased productivity, and reduced engagement. Going forward, leaders who continue to focus on effective communication are far more likely to have an engaged team.
- Focus on the various barriers to effective interpersonal communication during a crisis including:
- Physical barriers, such as not being unable to see or hear the speaker properly, or language difficulties
- Emotional barriers, such as not wanting to hear what is being said or engage in that discussion, and how various emotions can get in the way of communicating, including anger and aggression, or stress
- Expectations and prejudices that affect what people see and hear
- Difficult Conversations, such as when you must have an unpleasant conversation with a team member
- Analyze what communication styles and persuasion strategies are your preferred techniques and evaluate what other strategies might be helpful in adding to your repertoire
- Understand how issues in communication can be based on differences in values, beliefs, and expectations
- Learn how problem-solving techniques can be employed to resolve conflicts and disagreements
- Develop an understanding of those exhibiting negative communications and behaviors during change and chaos to effectively meet their needs and move the interactions forward
- Everyone has a communication bias
- Every word has a different meaning to different people, and these are colored by people's values and background
- It is difficult to get total clarity
- A leader can mitigate stress and the unknown with genuine, authentic, consistent, and more frequent communication
- The best leaders understand that their employees and customers can handle bad news. What they cannot handle is no news
- Communication with employees needs to be increased during times of crisis, especially with a remote workforce Even the most self-motivated employee needs more frequent communication, encouragement, and feedback in high-stress environments
- Communication with employees is a two-way street. Employees need both (1) feedback on their performance and (2) the opportunity to share their concerns as well as their ideas for increasing productivity and service
Course Level - Intermediate
Why Should You Attend
Successful leaders know that strong, effective interpersonal communication skills can create a sense of stability and predictability, lower stress and anxiety, and build trust and creativity. The key is to recognize what effective communication looks like, and how to deliver and connect during times of crisis and uncertainty. By focusing on the necessary interpersonal communication skills that are needed during these times of uncertainty and change you will be able to develop a productive, collaborative, and respectful work environment.
Discover how to effectively communicate with your team as they respond to challenges, and cope through change. Create a communication strategy that ensures employees are clear about what is expected of them, and they receive regular, honest, and transparent updates. Learn to choose the most effective strategies that will help your team stay engaged, balance the uncertainty, and build resilience.