Transforming Anger and Conflict into Collaborative Problem Solving: The Stress Doc’s Four Faces of Anger – Model and Method
  • CODE : MGOR-0023
  • Duration : 60 Minutes
  • Level : All Levels
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Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is an acclaimed keynote and webinar speaker and "Motivational Psychohumorist” ™ known for his Get FIT – FUN-Interactive-Thought-provoking – programs for both government agencies and major corporations. In conjunction with Intl./NYC-based EAP/HR Consulting Firm, CCA, and  PRM Consulting, DC, the Doc leads Grief/Trauma/Critical Incident Interventions and Communication/Conflict Resolution, Team Building, Stress Resilience, Diversity/Inclusion, programs. He is a part-time therapist with Inner City Family Services, Washington, DC and recently did conflict resolution/team-building for VA/Central Texas. Having taught Crisis Intervention for ten years at Tulane Univ. Graduate School of Social Work, he has been a Stress/Critical Incident Consultant for various organizations and for the Nepali Community in the BWI area. He has run numerous Stress Resilience & Team Building Leadership Retreats for the US Army. Mark is definitely battle-tested as a former Stress and Violence Prevention Consultant for the US Postal Service. He is the author of Practice Safe Stress, The Four Faces of Anger, and Preserving Human Touch in a Hi-Tech World.  See his award-winning, USA Today Online "HotSite" – www.stressdoc.com – called a "workplace resource" by National Public Radio (NPR).  For more info, email stressdoc@aol.com or call 301-875-2567.


Today’s always on, TNT – Time-Numbers-Technology/Transition – Driven and Distracted World can breed tension and conflict. Discover the Four Angry “I”s and the Stress Doc’s “Four Faces of Anger” Model for transforming anger, rage, and conflict into productive dialogue and conflict resolution. Learn and practice skills and strategies for, 1) disarming power struggles by asking trust-building, “good questions” and 2) providing and receiving all kinds of feedback, even how to deal constructively with a critical aggressor. Understand the difference between “acknowledgment” and “agreement” and lyrically disarm or emotionally detach from “Yes, Butters” and self-centered types. Use the Thomas-Kilmann Conflict Styles Inventory to discover your style of conflict; and learn how to engage in collaborative conflict resolution. Learn how to appropriately and strategically use humor to disarm pressure-packed situations.

Areas Covered 

  • Grasp the anger trigger dynamics – “The Four Angry “I”s
  • Discover the Stress Doc's "Four Faces of Anger Model": whether anger is constructive or destructive, purposeful or spontaneous
  • Take an Assertiveness Assessment Test; identify your assertive "hot spots"
  • Understand the constructive-destructive difference between assertive “I”s and blaming “You" messages; practice
  • Engage in mind exercises that provide tools for disarming critical aggressors; understand the array of emotional responses or reactions to feedback
  • Learn to disarm “Yes, butters” and “passive-aggressors”
  • Discover the five Thomas-Kilmann Conflict Styles in workplace conflict situations; grasp the paradoxical power of collaboration and consensus
  • Recognize attributional bias and discover an IDEAL Model for disarming conflict

Who Should Attend

All personnel levels – from front-line employees to all levels of management will gain skills, tools, and strategies for 1) learning to understand different anger dimensions and how to express frustration and anger in a more constructive and professional manner. Participants will gain tools and techniques for transforming conflict into more collaborative problem-solving. Teams and the organization as a whole benefit when a work culture is able to acknowledge and address differences disagreement, anger, and conflict in an open, transparent, and respectful manner.

Why Should You Attend

As a workplace becomes more “TNT” with ever-changing, 24/7 timeline pressure, and the workplace becomes more diverse, it is more difficult for “message sent to be message received.” Communication problems, interpersonal frustrations and conflicts, silo effects, and “us vs. them” thinking can negatively impact workplace productivity and a cohesive culture. This webinar is for anyone in an organization or company who depends on efficient and effective communication and collaboration to be productive. It is for anyone interested in preventing unspoken or unaddressed anger to spiral in a destructive direction. This webinar will help promote a productive, inclusive, and supportive “high task/tech and human touch” culture.

  • $160.00



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