Stay Interviews: A Powerful Employee Engagement And Retention Tool
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca-Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted with government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity, and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers, and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National.
This webinar has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
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A stay interview is a powerful retention tool that can give organizations a jumping-off point to build upon the positive aspects of the job. It helps to identify the key factors that engage and excite employees. As well, it helps to pinpoint aspects that drive dissatisfaction and frustration for high-performing employees, so that those aspects can be minimized or eliminated.
- Understanding the components of an effective stay interview strategy
- Identifying your goals and commitments before engaging in the stay interview process
- How to set up and prepare for the initial stay interview
- Review of powerful, insightful questions for the stay interview
- Best practices for following through with the stay interview
Course Level - Basic / Intermediate
Who Should Attend
- C-level Executive leaders
- Chief Human Resources Officer (CHRO)
- Chief Learning Officer
- Project Managers
- Operations Managers and Supervisors
- Team Leaders
- Human Resources professionals – all levels
Why Should You Attend
If you ever found yourself dumbfounded by high performing/high potential employees handing in letters of resignation seemingly “out of the blue,” then it’s time to get real. Today’s high-performing employees want and need a job that resonates with their values, practical needs, opportunities to contribute, and desires for professional growth and development. If they feel disconnected from their employees, managers, and work, they start to look elsewhere to build their resumes. But it doesn’t have to be this way if you provide a way for them to communicate their impressions and insights to you.
You have a powerful tool at your fingertips to help you identify the primary factors that excite, engage, and empower your best employees. With this course, you will learn about “stay interviews” and how they can be used to retain your most desirable employees. By taking a proactive approach that engages both you and your employees, you will identify valuable information to set a path for intentional employee retention. By reducing unwanted attrition in your workforce, you’ll be able to reduce hiring/replacement costs and maximize continuity in your team.
This course is designed to give you the practical information you need to understand how to create a stay interview process that will help you to retain your best and brightest employees in this competitive hiring market.
Job markets go up and down but one thing remains clear: companies want and need to retain their best-performing employees. Unfortunately, most companies use the exit interview to collect reasons why their employees leave – an action that can be described by the old adage, “too little, too late.” A better strategy is to implement and leverage “stay interviews,” which help managers to proactively take action ahead of the employee’s decision to leave.