Best Practices For Delivering Constructive Feedback
Sandra Crowe, a leading thinker in the areas of dealing with difficult people and situations, has used her expertise in the government and corporate managerial world to extract practical application and meaningful solutions in the most challenging work and personal scenarios. She is the author of Since Strangling Isn't an Option.... (Perigee,’99), as well as “I Didn’t Sign Up for This! 7 Strategies for Dealing With Difficulty in Difficult Times”(Two Harbors Press, 2012) and is also a professional speaker, coach, and facilitator. Having given over 2300 seminars in the past twenty-five years, she uses her people, public speaking, and communications skills to create awareness of ineffective behaviors and to document solutions. She facilitates processes that promote group cohesion and performance; identify and resolve conflict; enable focused decision-making; and, helps people create more awareness of their behaviors in their professional personal lives and among people. Ultimately, she redirects behavior toward more uplifting interactions between and for people.
Past clients include: The Executive Office of the President, Social Security Administration, FBI, Dept. of Agriculture, Marriott, Sony Corp., Southland Corp, Citicorp, The Discovery Channel, Sears, The Census Bureau, National Association of Female Executives, Union Labor Life Insurance, NASA and Depts. of Army &Navy, Food and Drug Administration (FDA), and the National Institutes of Health (NIH).
This session will outline and more importantly implement the elements of effective delivery and acceptance of feedback in any environment. It will answer the questions of how to handle the mixed messages sometimes communicated in interactions, and how we can get clearer messages from others. It will also outline the steps involved in executing effective feedback in order to achieve desired results in an in person or even online meeting platform. The elements of tone, emotional cues and your own personal reaction to dealing with feedback will also be highlighted. It will ultimately help you to be less thrown off by what people do or don’t say and what you can say in response.
- What happens in any feedback interaction
- The three most common mistakes made in giving and receiving feedback
- How mood affects interaction: Are they ready for your feedback?
- The three options you have in the execution of effective feedback
- What to do when you don’t get the results you want
- How to receive feedback with openness
Course Level - Fundamental
Who Should Attend
- Team Leads
- Anyone who has to give feedback
Why Should Attend
If you are a new or even experienced manager who has concerns about what to say, how to say it, what to do when someone responds or just needs a confidence boost in the Feedback conversation then this session is for you.