BEST SELLER - How to Deal With Clashing Coworkers
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Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private university. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and national private employers, government agencies, churches and non-profit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.

Employee conflict costs organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in turnover and a waste of a manager’s time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.

Learning Objectives

  • You will be able to recognize types of conflict
  • You will be able to identify casual workplace irritations
  • You will be able to discuss the role of emotional intelligence in conflict
  • You will be able to identify the conflict at different levels in the organization
  • You will learn a simple method to resolve workplace conflict

Areas Covered

  • Getting to the Root of the Problem
     o  Task Disputes
     o  Relationship Disputes
  • Types of Conflict
     o  Sexual, Racial and Ethnic Harassment
     o  Workplace Bullying
     o  Personality Clashes
     o  Power Struggles
     o  Other Forms of Harassment
  • Casual Workplace Irritations
     o  Blips vs. Clashes
     o  Using Natural Biological Tendencies to Resolve Conflict
     o  Using Time to Work It out
     o  Eliminating Power Plays
     o  Managerial Intervention
  • Evaluating Conflict
     o  Cost of Conflict
     o  Productivity
     o  Absenteeism
     o  Turnover
     o  Morale
  • The Role of Emotional Intelligence
     o  Recognizing One's Own Feelings
     o  Recognizing Others' Feelings
     o  Empathy
     o  Self-Control
  • Confronting Employees
     o  Accountability Conversations
     o  Active Listening
     o  Giving Voice to Those in Conflict
     o  Brainstorming Solutions
     o  Reality Checks
  • Team Building Exercises
     o  Appealing to the Greater Good
     o  Showing Interdependence
     o  Empowering Teams
  • Different Levels of Organizational Conflict
     o  Interpersonal Conflict
     o  Interdepartmental Conflict
     o  Interdepartmental Conflict  
  • Common Issues in Organizational Conflict
     o  Employee Needs
     o Decision-Making Techniques
     o  Silo Effect

Who Should Attend

Supervisors, Team Leaders, Business owners and managers, Presidents and Vice Presidents of organizations, Human Resource managers and others with management responsibilities , and administrative assistants.

  • $150.00

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