Education: Bachelor of Arts Economics - Cleveland State University 1980 MBA, Masters of Business Administration- Baldwin-Wallace College 1986 40 years of industrial & service focused process improvement experience Supply Chain, Manufacturing, Purchasing, Operations, Materials Management experience as an employee of companies such as; Picker International, Van Dorn Plastic Machinery, Stanley Works 29 years of successful quality management system design & development 22 years as President of Innovative Quality Services Company, Inc. Webinar training and material development ComplianceOnLine.com & Paton Professional Client base includes over 400 organizations on ISO; 14001 EMS, QMS - ISO 9001 17025, 14001, 13485, 45001, OHSAS18001, AS9100 & TS16949 quality management system design, development, and registration Recognized by Smithers Registration Services, SAI - QMI and BSI as a recommended trainer and consultant • Nadcap program development, documentation services, internal auditing and trainer Contract consultant and trainer for Kent State University, The Ohio State University, Columbus State University, Lakeland Community College, Zane State University, Cuyahoga Community College, Miami University – Ohio and the Employers Resource Council - ERC Six Sigma/Lean - Operational Excellence trainer & facilitator (Amazon.com, Seaman Corporation, Ohio Packaging, Mentor Machine, Air Power Dynamics, Prentke-Romich Co., Kent State University Financial Affairs, Detroit Diesel) Lakeland Community College Instructor – AS9100C & D Upgrade Overview, ISO 14001EMS Kent State University, Stark Campus Instructor – Lean Process Improvement, Problem Solving Assisted with the delivery of Amazon.com’s initial integration of Operational Excellence in Seattle Washington and Atlanta, Georgia Team problem solving, root cause analysis, Team development trainer & facilitator Lean Manufacturing project facilitator (Kaizen events) Total quality management implementation Supply chain Purchasing/Materials Management consulting Business planning and business development consulting Project Management trainer and consultant ACHC – Accreditation Commission for Health Care documentation, training and consulting Environmental management system expertise utilizing 5S tools and techniques OHSAS 18001/ISO 45001 Workplace Safety and Hazmat trainer and consultant Technical troubleshooting trainer and consultant Results-driven individual personal & business lives Focus is always on maximizing benefits with meaningful payback for the client
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Best Practices for Using Your Quality Management System’s Quality Objectives and KPIs for Meaningful Process Improvement
Numbers, data, facts, perfect information all allow us to make more informed less risky decisions in every aspect of our lives. Due to the increased demands and business pressures to do more with fewer resources, decision-makers in every organization are tasked with making fast and informed decisions.Knowing how what to measure, how to measure it, what the data says where you are now, where you want to be i..